Terms of Service

Terms of Service – Solaris

Agreement to Terms

By accessing and using solarofficial.com (the “Site”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Site.

Definitions

“Company” (referred to as “we,” “us,” or “our”) refers to Solaris
“You” refers to the individual accessing or using the Site
“Service” refers to the website and all related services provided by the Company
“Products” refers to any goods offered for sale through the Site

Use of the Site

Eligibility

You must be at least 18 years old to make purchases
You must be at least 13 years old to browse the Site
You must provide accurate and complete information when creating an account

Permitted Use

You may use the Site to:

Browse and purchase products
Create an account
Contact customer service
Access information about our products and services

Prohibited Use

You may not:

Use the Site for any unlawful purpose
Attempt to gain unauthorized access to any part of the Site
Transmit viruses, malware, or harmful code
Interfere with Site functionality
Use automated systems without permission
Violate applicable laws or regulations

Account Terms

Account Creation

You are responsible for maintaining account confidentiality
You are responsible for all activities under your account
Notify us immediately of unauthorized use
We may terminate accounts that violate these Terms

Account Information

Information must be accurate, current, and complete
You must update your information as needed
Accounts with false or incomplete data may be suspended or terminated

Products and Services

Product Information

We strive for accurate descriptions and images
Colors may vary due to monitor settings
Errors may be corrected at any time
Availability may change without notice

Pricing

Prices are listed in GBP unless stated otherwise
VAT included where applicable
Prices may change without notice
Pricing errors may be corrected
Additional duties or taxes may apply for international orders

Order Acceptance

We may refuse or cancel orders
Additional verification may be required
Order confirmation does not guarantee availability
You will be notified if an order cannot be fulfilled

Payment Terms

Accepted Payment Methods

Credit cards (Visa, Mastercard, American Express)
Debit cards
PayPal
Apple Pay
Google Pay
Shop Pay

Payment Processing

Payment is due at checkout
Secure, encrypted processing is used
We do not store card details
Failed payments may cancel orders

Billing

You authorize charges to your payment method
You are responsible for bank or card fees
Billing address must match payment records

Order Processing and Shipping

Processing Time

1–2 business days (up to 48 hours)
Orders before 2:00 PM GMT usually process same day
Orders after 2:00 PM GMT or weekends process next business day
Delays may occur during peak periods

Delivery Times

Standard Shipping only
Estimated delivery: 10–15 calendar days after shipment
Delays may occur due to logistics

Shipping Areas

Shipping available only within the United Kingdom
Orders outside the UK will not be processed
Free shipping on all UK orders

Intellectual Property

Our Content

All Site content is owned by Solaris US or licensors
Includes text, images, logos, designs, and software
Unauthorized use is prohibited

Your Content

You retain ownership of submitted content
You grant Solaris a license to use it for business purposes
You confirm you have rights to submit content
We may remove content violating these Terms

Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we handle personal information.

Disclaimers

Website Availability

Site availability is not guaranteed
Maintenance or downtime may occur
We are not liable for technical interruptions

Product Disclaimers

Products include statutory warranties as required by law
No additional warranties are provided
We do not guarantee suitability for specific purposes

Limitation of Liability

Liability Limits

Liability limited as permitted by law
No liability for indirect or consequential damages
No liability for loss of profits, data, or business
Liability for death or injury due to negligence is not excluded

Indemnification

You agree to indemnify Solaris against claims arising from:

Your use of the Site
Violation of these Terms
Violation of third-party rights

Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy, incorporated by reference.

Termination

Termination by You

You may stop using the Site at any time
You may request account deletion
Existing orders remain valid

Termination by Us

We may terminate access if you:

Violate these Terms
Engage in fraud
Abuse customer service
Harm our business or users

Governing Law

These Terms are governed by the laws of England and Wales, with exclusive jurisdiction of its courts.

Dispute Resolution

Informal Resolution

Before formal action, contact us at contact@solarofficial.com.

US Consumer Rights

US consumer rights under applicable law are not excluded.

Alternative Dispute Resolution

ADR services may be used if disputes are not resolved informally.

International Users

Compliance

You are responsible for compliance with local laws.

Currency

Prices are shown in GBP; charges are processed in GBP.

Taxes and Duties

International customers are responsible for applicable fees.

Changes to Terms

Updates

Terms may be updated with a revised “Last Updated” date.

Notification

Material changes may be communicated by email or Site notice.

Continued Use

Continued use constitutes acceptance of updated Terms.

Severability

If any provision is unenforceable, remaining provisions remain effective.

Entire Agreement

These Terms, along with the Privacy Policy and Return Policy, form the entire agreement between you and Solaris US.

Contact Information

For questions about these Terms of Service:

Email: contact@solarofficial.com
Phone: +44 7506 850981
Mail: Solaris, 1209 Mountain Road Place Northeast, Suite R, Albuquerque, New Mexico 87110
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)