Shipping Policy
Overview
At Solaris, we are committed to delivering your orders safely and efficiently. This shipping policy outlines our procedures, timeframes, and costs for domestic shipping.
Shipping Areas
United States
We ship to all areas within the United States, including:
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All US postcodes, including remote areas
International shipping is not available at this time.
Processing Time
Order Processing
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Standard Processing: 2–3 business days
Processing Schedule
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Orders placed before 2:00 PM GMT (Monday–Friday) are processed within 2–3 business days
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Orders placed after 2:00 PM GMT or on weekends begin processing the next business day
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Business days are Monday through Friday, excluding US bank holidays
Order Verification
Some orders may require additional verification, which can add 1 business day to processing time, including:
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Large orders (over USD $200)
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Orders with billing and shipping address mismatches
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First-time customers placing high-value orders
Delivery Timeframes
United States Delivery
After processing (2–3 business days), estimated delivery time is:
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8–12 business days
United States Only
We currently ship exclusively within the United States.
International shipping is not available at this time.
Shipping Method
Standard Shipping Only
All orders are shipped using Standard Shipping.
No express or next-day delivery options are offered.
Shipping Cost
Free Shipping
All orders qualify for free shipping, regardless of order value.
Delivery Timeframe Summary
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Processing Time: 2–3 business days
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Delivery Time: 8–12 business days after shipment
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Carrier: Standard service (USPS or similar)
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Tracking details will be provided once the order is dispatched
Shipping Restrictions
Some items may not be shipped due to:
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Import or transport restrictions
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Carrier limitations
If your order contains restricted items, we will notify you.
Lost or Damaged Packages
Our Responsibility
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Solaris is responsible for packages until delivery
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Proof of delivery serves as confirmation of successful delivery
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We investigate and resolve lost package issues
Damaged Packages
If your package arrives damaged:
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Take clear photos of the package and contents immediately
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Contact us at contact@solarofficial.com within 48 hours
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Keep all original packaging materials
We will arrange a replacement or refund after review.
Lost Packages
If your package does not arrive:
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Check with neighbors or building management
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Contact us after the maximum delivery timeframe has passed
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We will investigate with the carrier
Once the loss is confirmed, a replacement or refund will be issued.
Contact Information
For shipping-related questions or issues:
Email: contact@solarofficial.com
Phone: +44 7506 850981
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)
Address: Solaris, 1209 Mountain Road Place Northeast, Suite R, Albuquerque, New Mexico 87110
Response Times
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Email: Within 24 hours on business days
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Phone: Immediate assistance during business hours
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Urgent Issues: Same-day response for lost or damaged packages
Policy Updates
This Shipping Policy may be updated to reflect changes in shipping procedures, carriers, or service areas. Updates will be posted on this page with a revised “Last Updated” date.
This policy is designed to provide clear and transparent shipping information to ensure customer satisfaction.